You will be asked to select the shipment method you would prefer as part of the order procedure. Management Information Our Management Information reporting has been developed to meet all of your requirements and those of your customers. Please see our FAQs for exceptions. Can you deliver to my hotel?
An order will be considered a "gift" if the civil status, last name or first name of the invoicing information is different from that of the delivery information. To request an invoice where the price is not shown, even if your invoicing information is identical to your delivery information, please contact Customer Service as soon as possible after placing your order: Only an exchange for a product of an equivalent or superior value is possible the difference in price must be paid by you or the gift recipient.
It will be delivered within two business days. It will be delivered the following working day. This option is not available for addresses in Hawaii and Alaska. If you are not sure of your zip code, please contact our customer service at from Monday to Friday, 9 a. Eastern Time , it will be delivered the following business day, by 10 a. Eastern Time , it will be delivered Saturday morning by 10a. Transit may take one to seven business days. To track your order, click the "your account" link located at the top right of the Hermes.
Log in, then use the menu to track your order. Goods purchased via this Website may only be delivered within United States. Predominantly for security reasons, Hermes. For security reasons, all Hermes. No package can be dropped off at a mailbox. We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame.
If we are unable to deliver within this time frame, we will contact you to give you prior notice. You can only pay for your purchases with a credit or charge card: You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. All the transactions made on the Hermes. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting.
Any information that you make available online can potentially be recuperated and used by third parties. We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card. Cards and other payment methods are not debited until an order has been accepted and sent.
However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed. A unique code made up of 3 or 4 digits secures remote sale transactions.
This code can be found: It is made up of 3 digits Visa or MasterCard, for example. It is made up of 4 digits American Express, for example. Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty 30 days from the delivery date. The returned item s must be accompanied by the original receipt or a copy in the case of a partial return. Returning a product for exchange or refund is complimentary.
If you wish to return an item received as a gift, you may exchange it for an item s of equal value. Please contact our Customer Service Department who will send you the pre-paid return label by email.
Products may also be exchanged or returned for a store credit at any Hermès store in the United States within thirty 30 calendar days from the date of delivery. Hermès stores do not offer refunds on any goods purchased on Hermes. Connect to your account and select "return or exchange items" in the selection "your orders". If you are unable or do not wish to use the pre-paid label service, please contact the Customer Service Department to obtain authorization for your return.
You can then return your package by a carrier of your choice to the following address: In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be borne by you. Hermès United States is not responsible for items returned to Hermes. For any further information, please contact our Customer Service by telephone at option 1, from Monday to Friday from 9: ET, Thursday, from 9: ET, Saturday from We strive to issue refunds as quickly as possible.
When I first started doing mail-order via catalogue and then website it was standard to advertise despatch within 7 days or 28 days for any item out of stock at time of order. Some couriers, incluidng MyHermes do actually deliver in the evenings, I had one after 9. That DVD set was 1st time I had ever paid extra to get a guaranteed 'on day of release' delivery - but that was because I'm obsessed.
The only other deliveries I absolutely must have on a specific day are my weekly food deliveries. I just tell them I can't talk as I have a sacrificial goat with it's throat cut in the kitchen and it's bleeding all over the floor.
Oh, I get rid of them pretty quick, that's not the point. Then, even though they see that they've just dragged you out of bed and you're standing there in your nightie in pouring rain, they just go straight into their spiel.
We primarily use DPD for courier deliveries and they have just started doing Sunday deliveries too. Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.
Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed. We could tell you where we deliver, but it's quicker to tell you where we don't. Hermes International provides you with the global expertise and knowledge to ensure your customers receive the best delivery experience.
The service is supported by our trusted network partners and includes access to our worldwide, fully tracked routing system. Hermes ParcelShop provides your customers with a new, more flexible option for receiving or returning parcels. We operate a network of over 5, nationwide ParcelShops which are open early till late, 7 days a week. Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection.
Would you like to enhance your final mile solution by offering your customers a multichannel delivery service? Hermes can help you provide your customers with a quicker delivery service for those more urgent purchases.
We offer a choice of two Proof of Delivery options designed to provide you and your customers with that extra peace of mind.
Hermes' Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. Key features of Sunday Delivery Service: Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate. Hermes Services. To find out more about our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. All driven from our state of the art Warrington Hub! Hermes' Sunday Delivery Service is designed so your customers can receive those all-important. Hermes, the UK delivery company, is launching a Sunday delivery service to provide added convenience and choice for customers. It is the first consumer delivery company to offer its retail customers a 7- day service.